Agenda at a Glance

Agenda and speakers subject to change.

Times noted are local to Scottsdale, Arizona.

Monday, September 27, 2021

4:30 p.m. - 5:30 p.m.

Focus Group open to all participants

Modern Healthcare Reader Feedback

Meet with Modern Healthcare Editor Aurora Aguilar to share your thoughts on the magazine redesign and discuss what you'd like to see in its pages. Participants will be asked to share their feedback about that product, our coverage and newsletters. Tell us what's going on at your organization that should be covered.

6:00 p.m. - 7:00 p.m.

Welcome Reception

Sponsored by Brightwork Consulting

Tuesday, September 28, 2021

Hospitality Lounge

Sponsored by Workday

7:45 a.m. - 8:45 a.m.

Focus Groups by invitation

Understanding patient preferences to improve patient experience

To truly hear the voice of their customers, health systems need to fully understand those whom they serve not just as patients, but as people. During this session, leaders will share how they are embracing the value of patient feedback and implementing it to improve care. We’ll discuss how healthcare organizations are meeting patients where they are and reaching out to hear from them in a way in which they prefer.

Sponsored by NRC Health

Adapting to COVID-19: how health systems are retooling for the pandemic’s lasting impact

In 2020, health systems were forced to rapidly adjust their operations and ramp up telehealth services to respond to the devastating impact of the COVID-19 pandemic. Over a year later, it’s clear that the virus will continue to effect health system operations for the foreseeable future. During this session, participants will discuss the impact the pandemic has had on their organizations thus far, offer best practices they’ve developed for leading their organizations through this challenging time and share their plans to ensure stable operations in the months ahead.  

Sponsored by Hackensack Meridian Health

8:00 a.m. - 8:45 a.m.

Registration & Networking Breakfast

9:15 a.m. - 9:30 a.m.

Publisher's Opening Address
Fawn Lopez, Publisher, Modern Healthcare  

9:30 a.m. - 10:30 a.m.

How Leaders are Applying Lessons Learned from the Pandemic

While the COVID-19 pandemic caused unprecedented challenges for healthcare leaders and their workforce, it also spurred innovation and a shake-up to the status quo. Some leading executives are embracing the new normal and evaluating their biggest leadership lessons from the pandemic to see what can be applied going forward to improve. Hear from a leading healthcare executive about their biggest takeaways from COVID-19, what is being done differently now since the pandemic and the innovations embraced for the future.


Richard S. Isaacs, MD, Chief Executive Officer and Executive Director, The Permanente Medical Group; President and Chief Executive Officer, Mid-Atlantic Permanente Medical Group;  Co-Chief Executive Officer, The Permanente Federation LLC

10:30 a.m. - 12:05 p.m.

The Future of Health Policy: A Candid Discussion

Shrinking margins, economic uncertainty and persistent health disparities in their communities -- those are just a few of the major challenges healthcare leaders face today. What policy changes should happen and may happen to address some of these concerns? In this discussion, a diverse panel of policy experts will discuss the biggest issues effecting the industry and the long-term solutions needed.


Paul Keckley, Managing Editor, The Keckley Report



Ceci Connolly, President and Chief Executive Officer, Alliance of Community Health Plans

Matt Eyles, President and Chief Executive Officer, America's Health Insurance Plans

Michelle Hood, Executive Vice President and Chief Operating Officer, American Hospital Association

Chip Kahn, President and Chief Executive Officer, Federation of American Hospitals

12:00 p.m. -1:05 p.m.


1:10 p.m. -1:35 p.m.

Building and Sustaining Collaborative Community Relationships

Katie Hobbs, Secretary of State, State of Arizona

1:40 p.m. -2:40 p.m.

The Political Determinants of Health: How to be a Leader in your Community

Healthcare organizations are often looked to by their communities to take a stand and be involved in local issues that impact the health and well-being of their community including crime rates and racial injustice. Executives will share how they make connections with citizens, local governments and organizations, get involved in issues that are unique to their community and publicly address some of the nation’s toughest topics.


Daniel Dawes, Director of the Satcher Health Leadership Institute, Morehouse School of Medicine, Co-Founder, Health Equity Leadership and Exchange Network


Omar Lateef, DO, President and Chief Executive Officer, Rush University Medical Center

Randy Oostra, President and Chief Executive Officer ProMedica

Destiny-Simone Ramjohn, Vice President of Community Health and Social Impact, CareFirst BlueCross BlueShield

2:45 p.m.- 3:45 p.m.

Recovering from Economic Disruption: Strategies for Financial Stability

As organizations work their way out of the COVID-19 crisis, new models have emerged showcasing different scenarios for "recovery" and "return to normal" following large-scale economic disruption. In this session, learn how different systems handled the economic strain and what steps they took to financially secure their organizations including strategies to address staffing concerns. This panel will also explain how to reconfigure business models for greater resiliency and return on investment.


Gerald Harmon, MD, President, American Medical Association



Marty Bonick, President and Chief Executive Officer, Ardent Health Services

Brian Gragnolati, President and  Chief Executive Officer, Atlantic Health System

Richard Gray, MD, Chief Executive Officer, Mayo Clinic Arizona

3:50 p.m.- 4:50 p.m.

Healthcare's Role in Addressing Gun Violence and Mass Shootings

Hundreds of thousands of Americans are victims of gun violence each year. As the first responders and anchors for their communities, healthcare organizations have an obligation to invest in resources and programs aimed at preventing gun violence. Hear from providers at the forefront of working on reducing gun-related violence in their community by advocating for new policies, partnering with local organizations and leaders and implementing internal programs.


Allison Anderman, Senior Counsel and  Director of Local Policy, Giffords Law Center to Prevent Gun Violence


Jeffrey Cohen, MD, Chief Physician Executive, Community Health and Innovation, Allegheny Health Network

Chethan Sathya, MD, Director, Center for Gun Violence Prevention, Northwell Health

4:50 p.m. - 5:00 p.m.

Publisher's Comments

Fawn Lopez, Publisher, Modern Healthcare  

5:00 p.m. - 6:30 p.m.

Networking Reception

Sponsored by TIAA

Wednesday, September 29, 2021

Hospitality Lounge

Sponsored by Workday

7:45 a.m. - 8:45 a.m.

Focus Groups by invitation


How can we scale technology to address bedside caregiver shortages?

The U.S. faces one of the most severe nursing shortages its history, a challenge that has been compounded by the pandemic. Leaders are turning to technology to solve this issue—not to replace bedside caregivers, but rather to supplement them by adding workforce efficiencies that reduce emotional and physical burdens. In this discussion, participants will discuss how they’ve responded to burnout and staff shortages as they share what they’re doing to support bedside caregivers, ensure safety and avoid costly turnover.

Sponsored by AvaSure

How health systems are influencing outcomes beyond their four walls

Once patients leave the hospital, how can health systems ensure they feel supported and have the tools they need to recover smoothly? Social determinants of health, supply availability and access to clinical education are among a number of factors can impact patients’ pre- and post-discharge outcomes. During this focus group, we’ll discuss how healthcare leaders are engaging patients after they leave the hospital and at what key points they are working with partners to ensure success.

Sponsored by Medline

8:00 a.m. - 8:45 a.m.

Registration & Networking Breakfast

9:00 a.m. - 9:05 a.m.

Publisher's Comments
Fawn Lopez, Publisher, Modern Healthcare  

9:05 a.m. - 10:00 a.m.

Collaborating with Competitors

The pandemic forced healthcare organizations that were typically competitors to come together. But how can successful collaborations with competitors continue? How are restrictions around data, wages and prices handled to abide by anti-trust laws? Hear directly from health system and insurer executives who leveraged collaboration and where they see the partnerships going in the future.


Dan Liljenquist, Senior Vice President and Chief Strategy Officer, Intermountain Healthcare


Mike Bennett, Executive Vice President, Chief Strategy and Innovation Officer, Highmark Health

Mike Rowe, Senior Vice President and Chief Business Development and Strategic Relationship Executive, Kaiser Permanente

Maureen Sullivan, Chief Strategy and Innovation Officer, Blue Cross Blue Shield Association

10:05 a.m. - 11:05 a.m. 

Re-thinking Patient Experience for the Future of Healthcare

With the explosion of telehealth bringing patients more convenience and restrictions from COVID encouraging innovation in hospital care, the industry is primed for massive change in patient experience strategies. This panel will discuss new innovative approaches to improving patient experience including recent investments and programs, as well as dive into how executives are preparing their organization to adapt to new patient demands in the years ahead.


Mary Pittman, President and Chief Executive Officer, Public Health Institute


Terry Shaw, President and Chief Executive Officer, AdventHealth

Jared Short, Chief Executive Officer, Cambia Health Solutions

Johnese Spisso, President of UCLA Health, Chief Executive Officer, UCLA Hospital System, Associate Vice Chancellor of UCLA Health Sciences, Los Angeles

11:10 a.m. -12:10 p.m.

Hearing from Healthcare's Disruptors

With employers and patients paying more each year for healthcare, new players are entering the space hoping to make an impact. In this session, some of the newest entrants to the industry will discuss their motivations to disrupt healthcare and how they plan to do it. They'll also talk about how providers and insurers can partner closer with them.


Ceci Connolly, President and Chief Executive Officer, Alliance of Community Health Plans


Stephen Klasko, MD, President, Thomas Jefferson University and Chief Executive Officer, Jefferson Health

Phoebe Yang, General Manager, Amazon Web Services

12:10 p.m. -1:10 p.m.


1:15 p.m. -2:15 p.m.

Focusing on Diversity, Inclusion to Improve Community Relationships

It’s vital the workforce at a healthcare organization reflects the community it serves to ensure care is equitable and high-quality for all. Despite heightened focus on the importance of a diverse and inclusive workforce, there is ample room for improvement with the majority of healthcare leadership positions still held largely by white men. In this panel discussion, leaders will discuss successful efforts to improve diversity and inclusion in their workforce including hiring and recruiting policies and programs to create a pipeline of diverse talent within their own organization.


Michelle Johnson Tidjani, Executive Vice President and General Counsel, Henry Ford Health System


Naomi Cramer, Chief Human Resources Officer, Banner Health

Shereef Elnahal, MD, President and Chief Executive Officer, University Hospital in Newark

Suresh Gunasekaran, Chief Executive Officer of University, Iowa Hospitals and Clinics

Alisahah Jackson, MD, System Vice President Population Health and Innovation, CommonSpirit Health

2:20 p.m.- 3:20 p.m.

Closing Keynote

The Grassroots Movement to Re-Design Healthcare

In this closing keynote session, Dr. Makary, a public policy and leading healthcare expert, will review the current state of medicine and how to prepare for the future of healthcare. He will describe the innovators disrupting the current fee-for-service throughput model and ushering in a more patient-centered, relationship-based approach that embraces technology, social determinants of health, and a competitive marketplace designed to bypass the middlemen and restore medicine to its mission. Dr. Makary will argue why healthcare leaders should embrace the movement to transform medicine--a movement that can rebuild the public trust and save our country from the crushing cost of healthcare.

Marty Makary, MD, Johns Hopkins Hospital

3:20 p.m. - 3:30 p.m.

Publisher's Closing Address 

Fawn Lopez, Publisher and Vice President, Modern Healthcare